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FREQUENTLY ASKED QUESTIONS

 

Delivery and Order Tracking

What are your current delivery charges?

Our current delivery charges are:

FREE standard delivery on orders over £75 (3-5 working days) to mainland UK*

Standard (free) delivery times are around 3-5 working days depending on stock availability.

Next day delivery to mainland UK (£8.75)*

Next day delivery (by 5pm) is available on orders placed before 12 noon to destination in mainland UK depending on stock availability. Orders are dispatched by DHL,  APC or CITYLINK and subject to their Terms and Conditions.

* The Highlands and Islands, off-shore islands, Northern Ireland and Channel Islands are all subject to a delivery premium - please contact our Customer Services Team for an accurate quote.

Standard delivery outside mainland UK (Eire included)

Please contact our Customer Service Team on 01389 830408 to have Carriage

Quotation raised.

How can I track an order?

To track an order you can contact our Customer Services Team on 01389 830408.

You are able to view your order history on the “My Orders” page of your Account.

Returns

How can I return an item?

We want to you to be 100% satisfied with your purchase, however we understand that sometimes you may need to return an item or cancel an order, please contact our Customer Services Team on 01389 830408 to have this authorized and a Returns Number allocated.  Any non authorized returns may be rejected.

If a credit is agreed, where the Buyer has ordered goods in error, then a charge will be levied to cover inspection, handling, re-stocking and administration (normally 25% of Nett value).

Full details of our returns policy can be found in our Terms and Conditions page.

Payment Terms

What are your payment methods and terms?

We accept the following credit cards.

 

Visa, Visa Debit and Visa Electon

 

Solo

 

MasterCard

 

American Express (Amex purchasing card only)

 

Maestro

 

Switch

 

Are your prices inclusive of VAT?

No, VAT, at current standard rate, will be added on at the end of your order when you progress to the checkout.

What measures do you use to prevent fraudulent transactions?

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